What is the importance and how to make a welcome message for your guests

Knowing how to welcome your guests is a crucial part of being a good host. In this article, we'll teach you techniques and provide some tips so that your reception is very cordial with the people who will rent your property!

Starting the welcome

When starting your vacation rentals in your own property, it is essential to understand the importance of welcoming your guests. A friendly welcome is the first step in establishing a positive connection and ensuring your guests feel welcome and comfortable during their stay.

If you welcome your guests in person, when greeting them, smile and show enthusiasm when welcoming them. Say something like: "You are very welcome to our space! We are happy to have you as our guest.". These kind words will create a pleasant atmosphere right from the start and help establish a relationship of trust between you and the guest.

Rules and Information

During reception, it is essential to provide relevant information about the property. Clearly and concisely explain important rules such as quiet times, pet policy, and any other specific rules you have established. Make sure guests are aware of these rules to avoid misunderstandings and promote a harmonious stay.

Don't forget to share the Wi-Fi password with guests. Internet connectivity is an essential feature for most people today. Write down the password on a card or sheet of paper and leave it in a visible place. This will help guests easily connect and get the most out of their stay.

Highlight your property's features and amenities to guests. Inform about available rooms, shared areas, parking, access to amenities such as gym, pool or barbecue, and any other special features that may be relevant for a comfortable stay. Be sure to explain how to properly use electronics, if any, and where to find certain items such as extra bedding, cooking utensils, an iron, and more.

In addition to the property's internal information, it is useful to share knowledge about the region. Give recommendations for nearby restaurants, shops, sights and local activities. If possible, provide a printed guidebook or map with this information so guests can easily explore the area.

If the reception at your property is in the 'self check-in' model, where the guest can arrive at the time they want, without necessarily having someone physically present the place, prepare a welcome message to send via WhatsApp before their arrival with all relevant information and leave something printed at the property to make sure all guests have read and are aware of the information.

Below, we leave an example in brazilian portuguese so that you can be inspired!

Always be available

Finally, make it clear that you are available to assist with any questions or needs guests may have. Share your contact number and instruct them to get in touch if an issue arises or if they need additional guidance. Demonstrate a willingness to help and respond promptly to messages or calls to ensure your guests feel well supported during their stay.

By welcoming your guests, providing relevant information and demonstrating a willingness to help, you will be creating a welcoming and positive environment for your vacation rentals.

Meu Anfitrião performs all these processes so that our guests have the best experience. Therefore, for each property we manage, we create personalized manuals with all the necessary information. We help you take care of your guests from the beginning to the end of their stay, and we believe that communication between both parties is essential for everyone to have a perfect experience!

Contact us to find out more about our work.

Meu Anfitrião, your home in good hands!